Return Policy

At Aquavista-llc, we strive to provide you with premium-quality products and an exceptional shopping experience. However, we understand that there may be instances where you may need to return an item. Our Return Policy is designed to ensure a seamless and transparent process for our valued customers.

Eligibility for Returns

1. Timeframe:

   • Items must be returned within 14 days of receiving your order. After this period, we are unable to accept returns.

2. Condition of Items:

   • Items must be unused, unwashed, and in their original condition with all packaging, tags, and certifications intact.

   • For gold products (gold dust and gold bars), the tamper-proof packaging must remain unopened and undamaged.

   • Antiques must be returned in the exact condition as received, with no alterations or damages caused by the customer.

3. Non-Returnable Items:

   • Customized or personalized items, including tailored fabrics, are not eligible for return.

   • Clearance or final sale items are non-returnable unless they arrive damaged or defective.

Process for Returns

1. Initiating a Return:

   • To initiate a return, please contact our Customer Support team at [insert email/phone number] within the return timeframe. Provide your order number and details about the item(s) you wish to return.

2. Return Authorization:

   • Once your request is approved, we will issue you a Return Authorization Number (RAN) and provide detailed instructions on how to return your item(s).

   • Returns sent without prior authorization will not be accepted.

3. Shipping the Return:

   • Customers are responsible for return shipping costs unless the item is defective or incorrect due to an error on our part.

   • We recommend using a trackable shipping method and ensuring the package for its full value. Aquavista-llc is not responsible for lost or damaged return shipments.

4. Inspection and Refund:

   • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

   • Approved refunds will be processed within 7-10 business days and issued to your original payment method. Please note that bank processing times may vary.

Damaged or Defective Items

We take great care to ensure the quality of our products. If you receive an item that is damaged or defective:

• Contact us within 48 hours of receiving the product.

• Provide clear photos of the item, packaging, and any visible damage.

• We will arrange for a replacement, repair, or refund at no additional cost to you.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return it in accordance with our Return Policy and place a new order for the desired product.

International Returns

For international customers, return shipping costs and any applicable customs fees are the responsibility of the customer. Refunds will be issued in the original purchase currency and may be subject to exchange rate fluctuations.

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out to our Customer Support team at [insert contact details]. We’re here to help and ensure your satisfaction with Aquavista-llc.